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The Eraser is suitable for suede & nubuck materials only"}],"markDefs":[],"style":"normal"},{"_key":"b07e0a7ff3f6","_type":"block","children":[{"_key":"e4b15082ca26","_type":"span","marks":[],"text":"02. "},{"_key":"d2229ab59dda","_type":"span","marks":[],"text":"Use the flat edge of the Eraser to rub into the affected area on your sneakers"}],"markDefs":[],"style":"normal"},{"_key":"48597a3564fe","_type":"block","children":[{"_key":"66211e8e42ff","_type":"span","marks":[],"text":"03. "},{"_key":"3bac4c0edd5b","_type":"span","marks":[],"text":"Brush off Eraser shavings from your sneakers"}],"markDefs":[],"style":"normal"},{"_key":"18d98dc3c33b","_type":"block","children":[{"_key":"b3a9425389bd","_type":"span","marks":[],"text":"04. "},{"_key":"68a5e4c3daf2","_type":"span","marks":[],"text":"When not in use, store the Eraser block in the tin"}],"markDefs":[],"style":"normal"}]}],"layout":"full","title":"Crep Protect Eraser"},{"_key":"c87e9887d9b2","_type":"sectionImageGrid","items":[{"_key":"81a67db4a6ad","_type":"imageCard","image":{"_type":"customImage","alt":"Eraser - Instruction 1","asset":{"_ref":"image-289fbc8dbf10df6e6aa644b44e6ae4cc46919041-1666x1250-jpg","_type":"reference"}},"title":"01. The Eraser is suitable for suede & nubuck materials only"},{"_key":"8a3a387ab51a","_type":"imageCard","image":{"_type":"customImage","alt":"Eraser - Instruction 2","asset":{"_ref":"image-aa68a8f2d6a19de971bf615ed19a7b799c6a55eb-1666x1250-jpg","_type":"reference"}},"title":"02. Use the flat edge of the Eraser to rub into the affected area on your sneakers"},{"_key":"9313b5f8774f","_type":"imageCard","image":{"_type":"customImage","alt":"Eraser - Instruction 3","asset":{"_ref":"image-25ac4e96e6a89b2869e51bd8cb8416164e27ce54-1666x1250-jpg","_type":"reference"}},"title":"03. Brush off Eraser shavings from your sneakers"},{"_key":"dcfd4a7a919a","_type":"imageCard","image":{"_type":"customImage","alt":"Eraser - Instruction 4","asset":{"_ref":"image-b8332a4cf0f0da835561c3f075166e9f3cd66ed3-1666x1250-jpg","_type":"reference"}},"title":"04. When not in use, store the Eraser block in the tin"}]},{"_key":"b34d56c42a13","_type":"sectionTextGrid","items":[{"_key":"54a87d3e1acd","_type":"textCard","content":[{"_key":"5fa8d58760e2","_type":"block","children":[{"_key":"6215d79cf242","_type":"span","marks":[],"text":"01. Twist the pill to activate. There are 3 levels of freshness, twist to level 3 for maximum intensity"}],"markDefs":[],"style":"normal"},{"_key":"8f95c02c5000","_type":"block","children":[{"_key":"69600c7bc2d0","_type":"span","marks":[],"text":"02. Place one pill inside each sneaker"}],"markDefs":[],"style":"normal"},{"_key":"ead44f9ace2c","_type":"block","children":[{"_key":"742188c8f049","_type":"span","marks":[],"text":"03. Leave the pill inside your sneakers as long as needed"}],"markDefs":[],"style":"normal"},{"_key":"a47e25701718","_type":"block","children":[{"_key":"2097b6e6a5b9","_type":"span","marks":[],"text":"04. When not in use, twist the pill closed to maintain freshness"}],"markDefs":[],"style":"normal"}]}],"layout":"full","title":"Crep Pill"},{"_key":"9a020888ccaf","_type":"sectionImageGrid","items":[{"_key":"2cd9497c60d3","_type":"imageCard","image":{"_type":"customImage","alt":"Pill - Instruction 1","asset":{"_ref":"image-9b5cce24143813e905688d3a9749dce6e7bb11bc-1666x1250-jpg","_type":"reference"}},"title":"01.  Twist the pill to activate. There are 3 levels of freshness, twist to level 3 for maximum intensity"},{"_key":"f0c75993e223","_type":"imageCard","image":{"_type":"customImage","alt":"Pill - Instruction 2","asset":{"_ref":"image-1ac136e80316a1c5429b6240e03a19d0f752158b-1666x1250-jpg","_type":"reference"}},"title":"02. Place one pill inside each sneaker"},{"_key":"8caf0b7260ce","_type":"imageCard","image":{"_type":"customImage","alt":"Pill - Instruction 3","asset":{"_ref":"image-46afce2aa0ed5454b04cbcbba434d42e08603626-1666x1250-jpg","_type":"reference"}},"title":"03. Leave the pill inside your sneakers as long as needed"},{"_key":"97c2cad3eb5b","_type":"imageCard","image":{"_type":"customImage","alt":"Pill - Instruction 4","asset":{"_ref":"image-2b388d83bb256737e5e239ad0a6aea58d55f1b10-1666x1250-jpg","_type":"reference"}},"title":"04. When not in use, twist the pill closed to maintain freshness"}]},{"_key":"e3e63907a56f","_type":"sectionTextGrid","items":[{"_key":"8a4bbb646e8d","_type":"textCard","content":[{"_key":"4d3b357fb7d6","_type":"block","children":[{"_key":"62da33b43a2a","_type":"span","marks":[],"text":"01. Remove a pair of trees from the bag"}],"markDefs":[],"style":"normal"},{"_key":"ff8d614f9b35","_type":"block","children":[{"_key":"91a427e66201","_type":"span","marks":[],"text":"02. Unclip trees and carefully slide the toe cap into your sneakers"}],"markDefs":[],"style":"normal"},{"_key":"df7c53c07514","_type":"block","children":[{"_key":"76d53fdf7364","_type":"span","marks":[],"text":"03. Bend and insert the tip into the base of the heel to shape your sneaker"}],"markDefs":[],"style":"normal"},{"_key":"07bcf4ec90f6","_type":"block","children":[{"_key":"69895a5bf575","_type":"span","marks":[],"text":"04. To remove, bend the tip inwards to release tree from your sneaker"}],"markDefs":[],"style":"normal"}]}],"layout":"full","title":"Crep Shoe Trees"},{"_key":"e7c45aa55e9e","_type":"sectionImageGrid","items":[{"_key":"3470f86ca2a6","_type":"imageCard","image":{"_type":"customImage","alt":"Trees - Instruction 1","asset":{"_ref":"image-6cc753ced7b1f99e2ad16f1c4b15aed79c19db59-1666x1250-jpg","_type":"reference"}},"title":"01. Remove a pair of trees from the bag"},{"_key":"dc58f492179a","_type":"imageCard","image":{"_type":"customImage","alt":"Trees - Instruction 2","asset":{"_ref":"image-ed254580f3999ff3cc287d42d63bc21dc735c526-1666x1250-jpg","_type":"reference"}},"title":"02. Unclip trees and carefully slide the toe cap into your sneakers"},{"_key":"88056839756b","_type":"imageCard","image":{"_type":"customImage","alt":"Trees - Instruction 3","asset":{"_ref":"image-28d66eb43eb2a83e471dd333bec4a42d40e06488-1666x1250-jpg","_type":"reference"}},"title":"03. Bend and insert the tip into the base of the heel to shape your sneaker"},{"_key":"80d8989d95e2","_type":"imageCard","image":{"_type":"customImage","alt":"Trees - Instruction 4","asset":{"_ref":"image-efba81eabfae92f35e0671bd33a2d63cbd207c48-1666x1250-jpg","_type":"reference"}},"title":"04. To remove, bend the tip inwards to release tree from your sneaker"}]},{"_key":"515c5dc0d439","_type":"sectionTextGrid","items":[{"_key":"99d977fdff1b","_type":"textCard","content":[{"_key":"e98339e4757c","_type":"block","children":[{"_key":"876ce46c9184","_type":"span","marks":[],"text":"01. Insert the front door into the holes on the base panel and leave in open position"}],"markDefs":[],"style":"normal"},{"_key":"687c8951125a","_type":"block","children":[{"_key":"535cb78bf5ba","_type":"span","marks":[],"text":"02. Slot back and side panels into place"}],"markDefs":[],"style":"normal"},{"_key":"808778f14e87","_type":"block","children":[{"_key":"31c768a41c54","_type":"span","marks":[],"text":"03. Click and lock into base panel"}],"markDefs":[],"style":"normal"},{"_key":"2efa7ab16596","_type":"block","children":[{"_key":"3375683b6a61","_type":"span","marks":[],"text":"04. Click top panel locking all panels into place"}],"markDefs":[],"style":"normal"}]}],"layout":"full","title":"Crep Shoe Crates"},{"_key":"c4fc20a203ed","_type":"sectionImageGrid","items":[{"_key":"d752f4b4b178","_type":"imageCard","image":{"_type":"customImage","alt":"Crate - Instruction 1","asset":{"_ref":"image-4c063d49c339e57727ec35f0bb8dee6a593aeeba-1666x1250-jpg","_type":"reference"}},"title":"01. Insert the front door into the holes on the base panel and leave in open position"},{"_key":"54e783d09cad","_type":"imageCard","image":{"_type":"customImage","alt":"Crate - Instruction 2","asset":{"_ref":"image-ee44aee72c0597372f5230d009640f6b6112dafd-1666x1250-jpg","_type":"reference"}},"title":"02. Slot back and side panels into place"},{"_key":"e71af1664c40","_type":"imageCard","image":{"_type":"customImage","alt":"Crate - Instruction 3","asset":{"_ref":"image-ac85b0e1621aeb460a1dc1e45dc31daccbd87cdc-1666x1250-jpg","_type":"reference"}},"title":"03. Click and lock into base panel"},{"_key":"737e600d0d9f","_type":"imageCard","image":{"_type":"customImage","alt":"Crate - Instruction 4","asset":{"_ref":"image-fb3fecb107c7a28424e83d4cc54713949a02d57f-1666x1250-jpg","_type":"reference"}},"title":"04. Click top panel locking all panels into place"}]},{"_key":"cd4360760d0d","_type":"sectionTextGrid","items":[{"_key":"a39cecc9613c","_type":"textCard","content":[{"_key":"d60b07506644","_type":"block","children":[{"_key":"16849d00c657","_type":"span","marks":[],"text":"01. Before applying the spray, ensure your sneakers are clean & dry"}],"markDefs":[],"style":"normal"},{"_key":"b5a7c8603dcb","_type":"block","children":[{"_key":"b67d6b4c1e91","_type":"span","marks":[],"text":"02. Shake well. Evenly spray the sneaker 20cm away. Do not over spray"}],"markDefs":[],"style":"normal"},{"_key":"672ff8028c76","_type":"block","children":[{"_key":"13e34c6b37bd","_type":"span","marks":[],"text":"03. Leave to dry for 10 minutes"}],"markDefs":[],"style":"normal"},{"_key":"05a5af838410","_type":"block","children":[{"_key":"3bca96446301","_type":"span","marks":[],"text":"04. Spray your sneakers again. For best results, leave to dry for 15 minutes"}],"markDefs":[],"style":"normal"}]}],"layout":"full","title":"Crep Spray"},{"_key":"e5fb5638b19f","_type":"sectionImageGrid","items":[{"_key":"f373e8bd1f64","_type":"imageCard","image":{"_type":"customImage","alt":"Spray - Instruction 1","asset":{"_ref":"image-ddc8040e1d93479b42c9cf5dc6a876ed8804acea-1666x1250-jpg","_type":"reference"}},"title":"01. Before applying the spray, ensure your sneakers are clean & dry"},{"_key":"12a49e661ac8","_type":"imageCard","image":{"_type":"customImage","alt":"Spray - Instruction 2","asset":{"_ref":"image-04ff102c4c75c6e59aa4c98f178612c8b764255f-1666x1250-jpg","_type":"reference"}},"title":"02. Shake well. Evenly spray the sneaker 20cm away. Do not over spray"},{"_key":"7f946ed58faf","_type":"imageCard","image":{"_type":"customImage","alt":"Spray - Instruction 3","asset":{"_ref":"image-057eb120a85f3ee4fd23ef58a0e172ad7270d441-1666x1250-jpg","_type":"reference"}},"title":"03. Leave to dry for 10 minutes"},{"_key":"0841010db713","_type":"imageCard","image":{"_type":"customImage","alt":"Spray - Instruction 4","asset":{"_ref":"image-2256dd65ef642ae912935bbca1af99aa17dac9b5-1666x1250-jpg","_type":"reference"}},"title":"04. Spray your sneakers again. For best results, leave to dry for 15 minutes"}]}],"metadata":{"_type":"metadata","description":"Learn how to use Crep Protect premium shoe cleaning & protection products with your sneakers now. See how to use Crep Protect Spray, Wipes, Shields & much more.","title":"How to Use Crep Protect"},"slug":{"_type":"slug","current":"how-to-use"},"title":"How to Use","id":"-dc787a18-16b5-50bf-a69e-b583313f78b4","children":[],"internal":{"type":"SanityPageFlexible","contentDigest":"3c8a3eca8130fb0ba2e4022faf02e761","owner":"gatsby-source-sanity","counter":230},"parent":null,"__gatsby_resolved":{"metadata":{}}},"title":"How To's"},{"_key":"b6ef416396cc","_type":"link","external":true,"link":"https://crepprotectau.zendesk.com/hc/en-au/sections/4717094449689-Returns","title":"Returns"},{"_key":"e6b86750183d","_type":"link","external":true,"link":"https://crepprotectau.zendesk.com/hc/en-au/sections/4717290005145-Delivery","title":"Shipping"},{"_key":"c1ed6f048455","_type":"link","external":true,"link":"https://crepprotectau.zendesk.com/hc/en-au/requests/new","title":"Contact Us"}],"title":"Support"}],"slug":{"current":"footer"},"title":"Footer"},"generic":{"items":[{"_key":"34985b47fb92","_type":"navigationPage","page":{"_id":"a36ab5fd-e237-4ddd-9a6d-cb824ff6d241","_type":"pageGeneric","_rev":"x5LP4UEV4V8f62GJGPqips","_createdAt":"2020-06-15T03:48:32Z","_updatedAt":"2022-03-02T03:59:37Z","content":[{"_key":"c3eb52f9183d","_type":"block","children":[{"_key":"4cd9f8b0aec9","_type":"span","marks":[],"text":"Severe Weather Update:"}],"markDefs":[],"style":"normal"},{"_key":"0e15e1a0073a","_type":"block","children":[{"_key":"f5188ecc0f01","_type":"span","marks":[],"text":"Please be advised that due to a severe weather event on the east coast of Australia, there will be major service disruptions in general throughout NSW and South East Queensland."}],"markDefs":[],"style":"normal"},{"_key":"af9d7c77a0ca","_type":"block","children":[{"_key":"bfd4fb88c1690","_type":"span","marks":[],"text":"We are monitoring the situation and will be doing our best to provide the best possible outcomes."}],"markDefs":[],"style":"normal"},{"_key":"e7a2fe2a4009","_type":"block","children":[{"_key":"83fa6188f9f20","_type":"span","marks":[],"text":"The following areas remain on watch with delays of at least 24 hours expected:"}],"markDefs":[],"style":"normal"},{"_key":"2730000bb591","_type":"block","children":[{"_key":"e4a264998100","_type":"span","marks":[],"text":"South East QLD including Gold Coast, Brisbane and Sunshine Coast"}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"4356eda3ad5b","_type":"block","children":[{"_key":"ccbd48fe9bdb","_type":"span","marks":[],"text":"Mid-West NSW (Bathurst)"}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"d6ce7320cf1e","_type":"block","children":[{"_key":"2fec65300712","_type":"span","marks":[],"text":"Central Coast NSW"}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"8db6424d3259","_type":"block","children":[{"_key":"17c1a66df1f7","_type":"span","marks":[],"text":"South Coast NSW"}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"97e324686bde","_type":"block","children":[{"_key":"c29e9c961d7d0","_type":"span","marks":[],"text":"Depots have been impacted by staff shortages as people deal with local flooding. Service delays are also expected in general throughout NSW and South East Queensland."}],"markDefs":[],"style":"normal"},{"_key":"8d49939d4920","_type":"block","children":[{"_key":"a037706a11940","_type":"span","marks":[],"text":"Our thoughts are with those affected."}],"markDefs":[],"style":"normal"},{"_key":"42015a57feb4","_type":"block","children":[{"_key":"d26bf21f63d30","_type":"span","marks":[],"text":"Thank you for your patience and understanding."}],"markDefs":[],"style":"normal"}],"list":[{"_key":"a2de3fff1bbe","_type":"listContent","content":[{"_key":"74d29eddee5b","_type":"block","children":[{"_key":"74d29eddee5b0","_type":"span","marks":[],"text":"We offer free standard shipping within Australia on all purchases over $75. A flat rate of $10 will apply for orders under $75."}],"markDefs":[],"style":"normal"}],"title":"What is your shipping policy?"},{"_key":"83cd3d0eedfb","_type":"listContent","content":[{"_key":"9ebf34696829","_type":"block","children":[{"_key":"14e65e188b02","_type":"span","marks":[],"text":"No, unfortunately we do not ship to P.O Boxes or parcel lockers."}],"markDefs":[],"style":"normal"}],"title":"Do you ship to P.O Boxes?"},{"_key":"21bcc27adbd3","_type":"listContent","content":[{"_key":"5ed27f283021","_type":"block","children":[{"_key":"5ed27f2830210","_type":"span","marks":[],"text":"We ship using the iCumulus network which has an estimated delivery time of 3 to 7 business days for Metropolitan areas & 7 to10 business days for rural areas."}],"markDefs":[],"style":"normal"},{"_key":"9fad7d0d3930","_type":"block","children":[{"_key":"40288ac5885e","_type":"span","marks":[],"text":""}],"markDefs":[],"style":"normal"}],"title":"Delivery time"},{"_key":"eff8db4d03fb","_type":"listContent","content":[{"_key":"dc199c5517a6","_type":"block","children":[{"_key":"dc199c5517a60","_type":"span","marks":[],"text":"Orders placed before 11am Monday-Friday (excluding Public Holidays) will be shipped the same day. Orders placed after 11am will ship no later than next business day."}],"markDefs":[],"style":"normal"}],"title":"When will my order be shipped?"},{"_key":"6e8fe4759912","_type":"listContent","content":[{"_key":"0071126f1fa6","_type":"block","children":[{"_key":"0071126f1fa60","_type":"span","marks":[],"text":"Your tracking number will be emailed to you when your order is dispatched. You can also locate your tracking information by logging into your Crep Protect account and clicking ‘Track Order’ in the orders section."}],"markDefs":[],"style":"normal"}],"title":"How do I track my order?"},{"_key":"8e3736dab804","_type":"listContent","content":[{"_key":"33be88a784b1","_type":"block","children":[{"_key":"33be88a784b10","_type":"span","marks":[],"text":"We can’t guarantee a change of address but will do our best to assist. Please contact our customer service team at "},{"_key":"33be88a784b11","_type":"span","marks":["5c4fcb75db86"],"text":"info@crepprotect.com.au"},{"_key":"33be88a784b12","_type":"span","marks":[],"text":"."}],"markDefs":[{"_key":"5c4fcb75db86","_type":"link","link":{"_type":"link","external":true,"link":"mailto:info@crepprotect.com.au","title":"info@crepprotect.com.au"}}],"style":"normal"}],"title":"Can I change my delivery address?"}],"metadata":{"_type":"metadata","canonicalUrlGb":"/shipping/","description":"Find our shipping & delivery policies at Crep Protect Australia. See our delivery times & procedure. We ship all across Australia. Get free shipping over $75.","title":"Shipping & Delivery"},"settingsNavigation":true,"slug":{"_type":"slug","current":"shipping"},"title":"Shipping","id":"-2ccf72f4-d7fa-53cf-807c-ce4009904d23","children":[],"internal":{"type":"SanityPageGeneric","contentDigest":"7e268cf2bf8827a7ea0c0fa2a15b9146","owner":"gatsby-source-sanity","counter":232},"parent":null,"__gatsby_resolved":{"metadata":{}}},"title":"Shipping"},{"_key":"1d1fb429d8c6","_type":"navigationPage","page":{"_id":"8b7b0e39-81a9-4f36-aa21-2ceef476ca45","_type":"pageGeneric","_rev":"x5LP4UEV4V8f62GJGPqips","_createdAt":"2020-06-15T03:48:52Z","_updatedAt":"2021-08-24T07:04:09Z","content":[{"_key":"bfbde8c456ba","_type":"block","children":[{"_key":"6aa544533ee4","_type":"span","marks":[],"text":"* With the recent announcement of an extended lockdown across Victoria, please allow additional time for your order to be refunded."}],"markDefs":[],"style":"normal"}],"list":[{"_key":"a27faee4ae5d","_type":"listContent","content":[{"_key":"2a3912444ad5","_type":"block","children":[{"_key":"2a3912444ad50","_type":"span","marks":[],"text":"You may return part of all of your order provided the product is unused and has all original tags and packaging still intact and is within 30 days of receiving your order. Crep Protect Australia will not accept returns if:"}],"markDefs":[],"style":"normal"},{"_key":"25ec24bf8c7a","_type":"block","children":[{"_key":"25ec24bf8c7a0","_type":"span","marks":[],"text":"The item has obviously been used"}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"a939130254f5","_type":"block","children":[{"_key":"a939130254f50","_type":"span","marks":[],"text":"The item has visible stains, marks, burns, snags or any other blemishes"}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"f4f3db68920a","_type":"block","children":[{"_key":"f4f3db68920a0","_type":"span","marks":[],"text":"Price tags have been removed, damaged or altered"}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"0c3c53684692","_type":"block","children":[{"_key":"0c3c536846920","_type":"span","marks":[],"text":"Other tags have been removed, damaged or altered"}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"766025d94687","_type":"block","children":[{"_key":"766025d946870","_type":"span","marks":[],"text":"Crep Protect Australia does not cover return shipping costs. Refunds will be issued in the same form as the original payment within 10 business days of receiving the returned product."}],"markDefs":[],"style":"normal"},{"_key":"92870adceb8e","_type":"block","children":[{"_key":"92870adceb8e0","_type":"span","marks":[],"text":"Crep Protect Australia will not refund the original shipping cost for change of mind returns."}],"markDefs":[],"style":"normal"},{"_key":"06b1e7f22460","_type":"block","children":[{"_key":"06b1e7f224600","_type":"span","marks":["strong"],"text":"Please note if change of mind returns are received as ‘Return to Sender’ that Crep Protect will deduct the Return to Sender shipping cost from the refund total."}],"markDefs":[],"style":"normal"}],"title":"What is your Returns Policy?"},{"_key":"3c5a41be1833","_type":"listContent","content":[{"_key":"43f929f95d80","_type":"block","children":[{"_key":"43f929f95d800","_type":"span","marks":[],"text":"Simply fill out the returns form that came with your purchase and email info@crepprotect.com.au for a Return Authorisation number."}],"markDefs":[],"style":"normal"}],"title":"How do I return my purchase?"},{"_key":"45d923da35e5","_type":"listContent","content":[{"_key":"747197a3441e","_type":"block","children":[{"_key":"747197a3441e0","_type":"span","marks":[],"text":"Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged as a result of normal wear and tear; by accident; or through any misuse will not be considered faulty."}],"markDefs":[],"style":"normal"}],"title":"I think my purchase is faulty"},{"_key":"9fe1fba81e16","_type":"listContent","content":[{"_key":"11fd16e0aabc","_type":"block","children":[{"_key":"11fd16e0aabc0","_type":"span","marks":[],"text":"Please get in touch with our customer service team at info@crepprotect.com.au and include your order number, images of the fault and any other relevant information. Once investigated, we will be able to provide you with information on how to return the item."}],"markDefs":[],"style":"normal"}],"title":"Before returning your faulty item"},{"_key":"cb93524db583","_type":"listContent","content":[{"_key":"864eab6dd744","_type":"block","children":[{"_key":"864eab6dd7440","_type":"span","marks":[],"text":"Your return will be processed as per normal & you will be refunded any amounts paid to date directly to Afterpay. All remaining payments will be cancelled once the item has been received."}],"markDefs":[],"style":"normal"}],"title":"How do I return something if I paid by Afterpay?"},{"_key":"6474635b9bd9","_type":"listContent","content":[{"_key":"990eda266a91","_type":"block","children":[{"_key":"990eda266a910","_type":"span","marks":[],"text":"For the best opportunity to receive the product you’re after, we recommend you simply place a new order for the replacement & email info@crepprotect.com.au to organize a return. Please note that Crep Protect Australia does not cover the return shipping costs."}],"markDefs":[],"style":"normal"}],"title":"Can I exchange my purchase?"},{"_key":"335dfacdff5e","_type":"listContent","content":[{"_key":"033bc962600b","_type":"block","children":[{"_key":"033bc962600b0","_type":"span","marks":[],"text":"Please allow up to 10 working days for your refund to be processed."}],"markDefs":[],"style":"normal"},{"_key":"669061e80e05","_type":"block","children":[{"_key":"dac575ad93d2","_type":"span","marks":[],"text":"* With the recent announcement of an extended lockdown across Victoria, please allow additional time for your order to be refunded."}],"markDefs":[],"style":"normal"}],"title":"How long does it take to get a refund?"},{"_key":"04b76aaa01dd","_type":"listContent","content":[{"_key":"a1c79d51c737","_type":"block","children":[{"_key":"a1c79d51c7370","_type":"span","marks":[],"text":"All returns can take up to 3 business days to process once received (Monday – Friday). Once your return has been processed by our team you will be sent a confirmation email."}],"markDefs":[],"style":"normal"}],"title":"Have you received my return?"},{"_key":"8fb3db8a8121","_type":"listContent","content":[{"_key":"e7637bdcd8dd","_type":"block","children":[{"_key":"e7637bdcd8dd0","_type":"span","marks":[],"text":"Unfortunately we don’t. Please contact them directly to arrange a return."}],"markDefs":[],"style":"normal"}],"title":"Do you accept returns from your stockists?"}],"metadata":{"_type":"metadata","description":"Read the Crep Protect Australia Returns & Exchanges Policy now. Find out how to easily return products & online purchases. See our guide to exchanges & refunds.","title":"Returns Policy | Online Returns"},"settingsNavigation":true,"slug":{"_type":"slug","current":"returns"},"title":"Returns","id":"-9f71f628-ccab-5e3b-b10f-1cddf292d1a7","children":[],"internal":{"type":"SanityPageGeneric","contentDigest":"1ca7c3c1490e65d83bdc3edde8dc703e","owner":"gatsby-source-sanity","counter":236},"parent":null,"__gatsby_resolved":{"metadata":{}}},"title":"Returns"},{"_key":"6140e1a5181d","_type":"navigationPage","page":{"_id":"pageContact","_type":"pageContact","_rev":"x5LP4UEV4V8f62GJGPqips","_createdAt":"2020-06-23T11:23:43Z","_updatedAt":"2021-08-06T03:09:58Z","additionalEmail":"Email address","additionalMessage":"Your message","additionalName":"Name","additionalPhone":"Phone number","additionalSubmitButton":"Send","additionalSuccessContent":"We've received your message and will get back to you as soon as possible.","additionalSuccessTitle":"Thanks!","contactTitle":"Head Office","formTitle":"Email Us","hours":[{"_key":"afd6a8b08299","_type":"openingHours","days":"Email","hours":"info@crepprotect.com.au"}],"metadata":{"_type":"metadata","canonicalUrlGb":"/contact-us","description":"Receive help on your question from Crep Protect Australia using our Contact Us form. Fill out the form & we will get back to you as soon as possible.","noIndex":false,"title":"Contact Us | Fill Out the Form"},"phone":"350 King Street, West Melbourne, 3003.","settingsNavigation":true,"title":"Contact Us","id":"-2e0a1a99-5e28-5fe4-986f-626402ded316","children":[],"internal":{"type":"SanityPageContact","contentDigest":"26b3dd30c918eddff35a580665907033","owner":"gatsby-source-sanity","counter":227},"parent":null},"title":"Contact"},{"_key":"a52fe04380c4","_type":"navigationPage","page":{"_id":"3d6714af-a90d-4d78-848c-b0c421564426","_type":"pageGeneric","_rev":"x5LP4UEV4V8f62GJGPqips","_createdAt":"2020-11-05T00:30:56Z","_updatedAt":"2021-08-24T07:03:40Z","list":[{"_key":"aa8cfd4310f5","_type":"listContent","content":[{"_key":"f6c292e089d9","_type":"block","children":[{"_key":"936a3fd35d1f","_type":"span","marks":["strong"],"text":"How many shoes can I clean with one Crep Protect Kit?"},{"_key":"3f1563bccab9","_type":"span","marks":[],"text":"\nOne kit is all you need to clean up to 50 pairs of shoes."}],"markDefs":[],"style":"normal"},{"_key":"12a54f088be8","_type":"block","children":[{"_key":"69860ee1a1300","_type":"span","marks":["strong"],"text":"Can one brush really be safe to use on any and all materials?"},{"_key":"69860ee1a1301","_type":"span","marks":[],"text":"\nYes it can. We put the brush through years of research and development and came up with something that is safe to use on all shoe materials."}],"markDefs":[],"style":"normal"},{"_key":"a13b749595a1","_type":"block","children":[{"_key":"2196141c9c200","_type":"span","marks":["strong"],"text":"Can this clean Suede or Nubuck materials?"},{"_key":"2196141c9c201","_type":"span","marks":[],"text":"\nYes, take caution not to use excessive water and brush carefully. Note that dyed suede can bleed, which means you should avoid getting them wet at all. We recommend always testing first in an inconspicuous area for this bleed."}],"markDefs":[],"style":"normal"},{"_key":"d26ea92640a9","_type":"block","children":[{"_key":"cec3bb511d680","_type":"span","marks":["strong"],"text":"After using Crep Protect Cleaner, how long will it take my shoes to dry?"},{"_key":"cec3bb511d681","_type":"span","marks":[],"text":"\nWe recommend letting them dry for 24 hours."}],"markDefs":[],"style":"normal"},{"_key":"bd81591561a5","_type":"block","children":[{"_key":"220ba72ddc9c0","_type":"span","marks":["strong"],"text":"What is the cleaning solution made?"},{"_key":"220ba72ddc9c1","_type":"span","marks":[],"text":"\nThe solution is made from 98% natural ingredients, including coconut, jojoba, and water."}],"markDefs":[],"style":"normal"},{"_key":"d1211dde100d","_type":"block","children":[{"_key":"33a06e9181cf0","_type":"span","marks":["strong"],"text":"Is there a difference between the Wipes and the Cure Cleaning Kit?"},{"_key":"33a06e9181cf1","_type":"span","marks":[],"text":"\nThe Wipes are intended for a quick touch up, but if you’re looking for a full, deeper clean, then The Cleaning Kit is what you need."}],"markDefs":[],"style":"normal"}],"title":"Cure Kit"},{"_key":"3a91645c32a6","_type":"listContent","content":[{"_key":"b910cc4ba1dc","_type":"block","children":[{"_key":"e44f59521a14","_type":"span","marks":["strong"],"text":"Are Crep Protect Wipes just baby wipes in fancy packaging?"},{"_key":"9cf1ed10143b","_type":"span","marks":[],"text":"\nGood question with an even better answer – no way. CP Wipes are made using our own, patented Cure formula and have a dappled side that make them the complete opposite of baby wipes."}],"markDefs":[],"style":"normal"},{"_key":"f03f52d51b15","_type":"block","children":[{"_key":"d46a1a0435230","_type":"span","marks":["strong"],"text":"Can the rougher side of the Wipes damage the material of my shoes?"},{"_key":"d46a1a0435231","_type":"span","marks":[],"text":"\nThese wipes are great for touching up leather and foxing on all sneakers, and won’t damage those materials."}],"markDefs":[],"style":"normal"},{"_key":"986f360cd9eb","_type":"block","children":[{"_key":"d23c707959380","_type":"span","marks":["strong"],"text":"Can I use Crep Protect Wipes on suede and nubuck?"},{"_key":"d23c707959381","_type":"span","marks":[],"text":"\nYou can, but only gently and on non-stubborn stains. If the stain is too deep, using the Wipes too hard can affect the material."}],"markDefs":[],"style":"normal"},{"_key":"30ba77261926","_type":"block","children":[{"_key":"bed07604d61e0","_type":"span","marks":["strong"],"text":"Do Crep Protect Wipes work on black scuffmarks?"},{"_key":"bed07604d61e1","_type":"span","marks":[],"text":"\nThey absolutely do."}],"markDefs":[],"style":"normal"},{"_key":"1987fc9d9e78","_type":"block","children":[{"_key":"03d30992dfbf0","_type":"span","marks":["strong"],"text":"If I’ve used CP Spray on shoes, do the Wipes remove the protective layer?"},{"_key":"03d30992dfbf1","_type":"span","marks":[],"text":"\nYes they will, so we suggest you either use the Wipes first, or reapply the Spray after you’ve used the Wipes."}],"markDefs":[],"style":"normal"}],"title":"Wipes"},{"_key":"89b014e5f462","_type":"listContent","content":[{"_key":"f4ac22e56689","_type":"block","children":[{"_key":"59a85477dbaf","_type":"span","marks":["strong"],"text":"How does it work?"},{"_key":"8aafac2704c9","_type":"span","marks":[],"text":"\nThe capsule contains nShield properties which make work of odours by attacking bacteria. Zeolite particles will absorb moisture, while the light fragrance is the closest thing to that new crep smell."}],"markDefs":[],"style":"normal"},{"_key":"78acc28a764f","_type":"block","children":[{"_key":"934699bf2e9f","_type":"span","marks":["strong"],"text":"How big is the pill?"},{"_key":"9aa1b034fdeb","_type":"span","marks":[],"text":"\nThe pill is 9cm long and 3cm wide"},{"_key":"b0f0ae865aab","_type":"span","marks":["em"],"text":" "},{"_key":"5174cad95e6a","_type":"span","marks":[],"text":"and will fit most shoes."}],"markDefs":[],"style":"normal"},{"_key":"a512a3e9d030","_type":"block","children":[{"_key":"2de602e7ccdc0","_type":"span","marks":["strong"],"text":"How long do I leave it active in my shoe?"},{"_key":"2de602e7ccdc1","_type":"span","marks":[],"text":"\nYou can leave it in for as long as you feel it’s necessary – just make sure that when you’re done, twist the capsule closed."}],"markDefs":[],"style":"normal"}],"title":"The Pill"},{"_key":"53bdd1247cad","_type":"listContent","content":[{"_key":"03333d72cc15","_type":"block","children":[{"_key":"244c539b2d0f","_type":"span","marks":["strong"],"text":"How can I use this?"},{"_key":"9dc1d846c851","_type":"span","marks":[],"text":"\nThe Pen is multi purpose and can be used either for customisation or for restoring the white look of mid soles that cannot be cleaned."}],"markDefs":[],"style":"normal"},{"_key":"e3724a9a0b17","_type":"block","children":[{"_key":"45c6d85afeeb0","_type":"span","marks":["strong"],"text":"How many coats do you recommend to use?"},{"_key":"45c6d85afeeb1","_type":"span","marks":[],"text":"\nFor all circumstances we advise two coats. give the first layer 15 minutes to dry."}],"markDefs":[],"style":"normal"},{"_key":"13e2ffc1204d","_type":"block","children":[{"_key":"703085406ddc0","_type":"span","marks":["strong"],"text":"Will this paint flake off over time?"},{"_key":"703085406ddc1","_type":"span","marks":[],"text":"\nOil based pens are designed to be very durable compared to Water based designs."}],"markDefs":[],"style":"normal"},{"_key":"c5b6ea4cbfc0","_type":"block","children":[{"_key":"ecf4edcec7170","_type":"span","marks":["strong"],"text":"In what cases is this effective for restoration?"},{"_key":"ecf4edcec7171","_type":"span","marks":[],"text":"\nParticularly boost midsoles as when these yellow over time and due to their absorbent nature are often stubborn when attempting to clean off mud. Our White Mark On will restore the colour to factory white."}],"markDefs":[],"style":"normal"}],"title":"The Pen"},{"_key":"9d942a4deb6c","_type":"listContent","content":[{"_key":"def9463c649b","_type":"block","children":[{"_key":"af2bbf476a25","_type":"span","marks":["strong"],"text":"Is there anything special about these laces?"},{"_key":"3681ab94e8fe","_type":"span","marks":[],"text":"\nYes – Crep Protect technology infused within the fibres of the laces to ensure maximum pre-treated protection."}],"markDefs":[],"style":"normal"},{"_key":"d8d304a58b23","_type":"block","children":[{"_key":"8fdcd37b731e0","_type":"span","marks":["strong"],"text":"How long does this protection last?"},{"_key":"8fdcd37b731e1","_type":"span","marks":[],"text":"\nTypically this protection lasts up to 10 washes."}],"markDefs":[],"style":"normal"},{"_key":"fc944808b0d7","_type":"block","children":[{"_key":"0e58ce24ac830","_type":"span","marks":["strong"],"text":"I see multiple options of laces – is there any difference in performance?"},{"_key":"0e58ce24ac831","_type":"span","marks":[],"text":"\nNo, we have designed multiple variations of Laces to ensure customers can choose the right model to match their shoe."}],"markDefs":[],"style":"normal"}],"title":"The Laces"},{"_key":"b37d357bf659","_type":"listContent","content":[{"_key":"5d018e0da30d","_type":"block","children":[{"_key":"134e522e6f2f","_type":"span","marks":["strong"],"text":"What materials should I use this on?"},{"_key":"a2b2e09321ac","_type":"span","marks":[],"text":"\nWe advise only using these on Suede & Nubuck uppers as this is designed for that purpose.This is also effective for mid sole cleaning."}],"markDefs":[],"style":"normal"},{"_key":"5b2f8c50ae07","_type":"block","children":[{"_key":"dba89708afb10","_type":"span","marks":["strong"],"text":"What makes this work well on Suede?"},{"_key":"dba89708afb11","_type":"span","marks":[],"text":"\nSuede materials may not react well with water, rendering traditional cleaning methods unusable. Rather, The Erasers with its crumb-like particles easily lift dirt and stains from the material."}],"markDefs":[],"style":"normal"},{"_key":"2df3755ca23d","_type":"block","children":[{"_key":"26953e6b353c0","_type":"span","marks":["strong"],"text":"How do I effectively use this?"},{"_key":"26953e6b353c1","_type":"span","marks":[],"text":"\nThe Eraser is designed coarse in order to effectively lift off stains, so follow the instructions and in particular refrain from rubbing excessively, rather work slowly whilst checking your results."}],"markDefs":[],"style":"normal"}],"title":"The Eraser"},{"_key":"43106910ae6c","_type":"listContent","content":[{"_key":"b9b6cc3a1037","_type":"block","children":[{"_key":"8bfdc235b288","_type":"span","marks":["strong"],"text":"What size shoes do these insoles fit?"},{"_key":"4c00c6f684f2","_type":"span","marks":[],"text":"\nThe Gel Insoles are in standard UK sizing and come in an array of options - from 3.5-4.5 through to size 11-12. "}],"markDefs":[],"style":"normal"},{"_key":"b3de78a20365","_type":"block","children":[{"_key":"71bfacb254cb","_type":"span","marks":["strong"],"text":"What shoes are these insoles designed for?"},{"_key":"b2a4a9ef1396","_type":"span","marks":[],"text":"\nThe Ultimate Gel Insoles will fit in all styles and brands of footwear. There is no limit to which style The Ultimate Gel Insoles can be used for. Whether you need them for a pair of Jordans or Yeezys, the gel insoles will fit."}],"markDefs":[{"_key":"f472958e6054","_type":"document"}],"style":"normal"},{"_key":"811e93f4ee2f","_type":"block","children":[{"_key":"d8dbe0920aa70","_type":"span","marks":["strong"],"text":"Can I cut the insoles to fit my size?"},{"_key":"d8dbe0920aa71","_type":"span","marks":[],"text":"\nYes, you can. The Ultimate Gel Insoles can be cut to fit your size and there is a dedicated cutting guide on the underneath of the insole that you can use should you need to trim them to size."}],"markDefs":[],"style":"normal"},{"_key":"3d8bf63aa829","_type":"block","children":[{"_key":"f6da1f9760b60","_type":"span","marks":["strong"],"text":"Are there different insoles for men and women?"},{"_key":"f6da1f9760b61","_type":"span","marks":[],"text":"\nThe Ultimate Gel Insoles are unisex and have been manufactured from size UK3-UK12."}],"markDefs":[],"style":"normal"},{"_key":"f0f10fafd9c6","_type":"block","children":[{"_key":"ab52f1f231260","_type":"span","marks":["strong"],"text":"Can I wash the insoles?"},{"_key":"ab52f1f231261","_type":"span","marks":[],"text":"\nThe Ultimate Gel Insoles are not machine washable. Should you need to clean your insoles, wipe them with a warm soapy cloth and let them dry before putting them back in your shoes."}],"markDefs":[],"style":"normal"}],"title":"Gel Insoles"},{"_key":"eb08f806e9fb","_type":"listContent","content":[{"_key":"81813262983d","_type":"block","children":[{"_key":"4d28ec58d5f1","_type":"span","marks":["strong"],"text":"What technology is used?"},{"_key":"d669c26072b7","_type":"span","marks":[],"text":"\nWe have three types of insoles. Each uses a different type of Poron open-cell technology to target different purposes"}],"markDefs":[],"style":"normal"},{"_key":"82f4c577c0e4","_type":"block","children":[{"_key":"25693e5fd7900","_type":"span","marks":["strong"],"text":"Which insole is best for me?"},{"_key":"25693e5fd7901","_type":"span","marks":[],"text":"\nIt depends on your lifestyle.\nComfort – with Poron Comfort technology for everyday use. Very soft.\nImpact – with Poron Xrd protection making them great for shock absorption. Think skateboarding or basketball.\nSport – with Poron vive technology to redirect force away from the foot. For powerful push-offs and quick movements."}],"markDefs":[],"style":"normal"},{"_key":"0d3d6ea01950","_type":"block","children":[{"_key":"0e06bab3bd430","_type":"span","marks":["strong"],"text":"What sizes do these come in?"},{"_key":"0e06bab3bd431","_type":"span","marks":[],"text":"\nOur new insoles have guide lines for you to shape them perfectly to your shoe size."}],"markDefs":[],"style":"normal"}],"title":"Poron Insoles"},{"_key":"4c4a8a2b17bc","_type":"listContent","content":[{"_key":"e419ce0c6bfb","_type":"block","children":[{"_key":"483b9646a715","_type":"span","marks":["strong"],"text":"How do these protect my sneakers?"},{"_key":"85f48bc1825b","_type":"span","marks":[],"text":"\nThe black design was made with UV protection panels which prevents sunlight discolouration – key for any sneakerhead. Also the method gives dust-free storage."}],"markDefs":[],"style":"normal"},{"_key":"271ae0f4db2e","_type":"block","children":[{"_key":"0a8bfdbdf2b80","_type":"span","marks":["strong"],"text":"What are the measurements?"},{"_key":"0a8bfdbdf2b81","_type":"span","marks":[],"text":"\nL: 35.5 x B: 28 x H: 18 (cm). These can fit typically up to a US13 pair of shoes."}],"markDefs":[],"style":"normal"},{"_key":"599133fa29a9","_type":"block","children":[{"_key":"040ba3887d780","_type":"span","marks":["strong"],"text":"How durable are these?"},{"_key":"040ba3887d781","_type":"span","marks":[],"text":"\nThey are designed to be extremely durable with strength of up to 100kg, ensuring easy stacking of a full collection."}],"markDefs":[],"style":"normal"},{"_key":"22286aa5e13c","_type":"block","children":[{"_key":"777963b830e10","_type":"span","marks":["strong"],"text":"Will I have to replace the down the line?"},{"_key":"777963b830e11","_type":"span","marks":[],"text":"\nEverything about these are designed to make it last. In particular we added magnetic closing to avoid the wear and tear of a typical door."}],"markDefs":[],"style":"normal"}],"title":"Shoe Crates"}],"metadata":{"_type":"metadata","canonicalUrlGb":"/faq/","description":"Read the Crep Protect Australia FAQs. 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